Certified by Organic Food Federation Free UK delivery on orders over £60 Award winning smoked salmon

Home Terms & Conditions

Terms and Conditions

Payment

Summer Isles Foods uses Protx payment gateway which accepts the following credit and debit cards Access, MasterCard, Visa, Switch. We can also take card payments over the phone. Please note that we do not accept American Express.

Postcodes are vital for trouble-free deliveries. If you don’t know the delivery address postcode please check it by ringing: 08457 111 222 (Local call rate) or visit: http://www.royalmail.com/find-a-postcode

Our parcels are marked Urgent/Perishable. It is the recipient’s responsibility to refrigerate the food on arrival.

Delivery details can be found on our deliveries information page here. This page is also located at the bottom of our website.

Order Confirmations

When you are processing your order on our online service, before you make payment, you will receive a “pre-payment” email. Once you have submitted the payment you will then receive a “payment confirmation email. Providing the goods have not been despatched orders can be cancelled by contacting us by calling 01349 882624 or emailing us at sales@summerislesfoods.co.uk.  Please note that we need a minimum of 48 hours notice for cancelling orders.  Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.

The dispatch note sent with the order will show the senders name and address. If you advise us, we can include a short greeting message with gift orders.

Substitutions

If a product is not available we will substitute the product for one of equal or greater value.

Order Enquiries

To follow up on the delivery of a order please email us at sales@summerislesfoods.co.uk or ring us on 01349 882624. Office hours are 9am-5pm Monday – Friday. Calls are charged at the standard rate.

If you would like a brochure, Please email us your details.

Data Protection

Summer Isles Foods will not disclose customer information, our database remains confidential to the company. Summer Isles Foods work within the guidelines set-out in the Data Protection Act 1998.

The prices shown do not include VAT which is zero on shown items.
Organic products are fully certified by authorised certifying bodies.
Customer credit card details are not held or stored.
The VAT number for Summer Isles Foods is GB 624 1413 78

Unforeseen Circumstances

While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Summer Isles Foods.

We endeavour to provide the best service possible but if you feel you have a complaint, please contact us immediately by e-mail at sales@summerislesfoods.co.uk or by phone on01349 882624 9.00am-5.00pm, Monday-Friday. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.

Law

These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.

Our terms and conditions do not affect a customers statutory rights.