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Terms and Conditions

Mix & Match Selection Box Offer

Summer Isles Foods Ltd is offering our customers 15% off mix & match selection boxes. This offer is only valid on our Mix & Match items which can be from any of our single items that we sell. A minimum of 5 single items must be ordered for this offer to qualify.

Please note that this offer is exempt from current offers and selection boxes already advertised by Summer Isles Foods Ltd.

This offer is valid until 30/09/2017.

If your Mix & Match selection box comes to under £60.00 after discount has been applied, a delivery charge of £4.95 will be added on (delivery UK mainland only). For more delivery information please see our deliveries section below.

Ordering

To order a Mix & Match selection box please call our office on 01349 882 624. If you would like a quote you can also email us at sales@summerislesfoods.co.uk.

Discount

The discount offered only applies to orders placed over the phone. To receive the discount you must order a minimum of 5 products and there is no upper limit.

Payment

Summer Isles Foods uses Protx payment gateway which accepts the following credit and debit cards Access, MasterCard, Visa, Switch. We can process your payment over the telephone or by Bacs. However please allow an additional 5 working days to allow the bacs payment to clear before we can send your order.

Postcodes are vital for trouble-free deliveries. If you don’t know the delivery address postcode please check it by ringing: 08457 111 222 (Local call rate).

Our parcels are marked Perishable. It is the recipient’s responsibility to refrigerate the food on arrival.

Delivery Methods

Standard service deliveries within the United Kingdom are made by Royal Mail or Parcelforce.

Deliveries to the Scilly Isles, Channel Isles, Isle of Man and Northern Ireland WILL cost more. Please phone 01349 882624 to find out.

Overseas deliveries; If you wish to send to other EU countries there would be a charge of £37.50 per delivery address. This is due to the goods being perishable and using ParcelForce Euro which delivers within 3 workings.

Please indicate your preferred delivery date which we will endeavour to achieve but because of the risk of delays over the weekends, perishables are dispatched Monday to Thursday for delivery on Tuesday to Friday each week. Please note that during December we cannot guarantee specific delivery dates.

Prices shown do not include the delivery charge which is £4.95 for UK addresses.

Delivery is free for orders over £60 value to any one address.

Delivery damage or faulty goods

In the event of damaged or faulty goods, customers must contact Summer Isles Foods immediately. You can do this by calling 01349 882624 or emailing sales@summerislesfoods.co.uk. Perishable goods must have been kept refrigerated from the day of delivery.

Order Confirmations

If you place your order over the phone and would like an order confirmation emailed you please provide the full email address to allow us to do this. Providing the goods have not been despatched orders can be cancelled by contacting us by calling 01349 882624. Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.

The dispatch note sent with the order will show the senders name and address. If you advise us, we can include a short greeting message with gift orders.

Substitutions

If a product is not available we will substitute the product for one of equal or greater value.

Order Enquiries

To follow up on the delivery of a product please email us at sales@summerislesfoods.co.uk or ring us on 01349 882624. Office hours are 9am-5pm Monday – Friday. Calls are charged at the standard rate.

Data Protection

Summer Isles Foods will not disclose customer information, our database remains confidential to the company. Summer Isles Foods work within the guidelines set-out in the Data Protection Act 1998.

The prices shown do not include VAT which is zero on shown items.
Organic products are fully certified by authorised certifying bodies.
Customer credit card details are not held or stored.
The VAT number for Summer Isles Foods is GB 624 1413 78

Unforeseen Circumstances

While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Summer Isles Foods.

We endeavour to provide the best service possible but if you feel you have a complaint, please contact us immediately by e-mail at sales@summerislesfoods.co.uk or by phone on01349 882624 9.00am-5.00pm, Monday-Friday. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.

Law

These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.

Our terms and conditions do not affect a customers statutory rights.