Terms and Conditions
Kipper Club Savings – 6 Months
Summer Isles Foods Ltd is offering our customers £25.00 off the Kipper Club 6 month membership. This offer is only valid to customers who have ordered the Kipper Club/Kipper Box in the past or customers who currently have a Kipper Club Membership and want to renew it.
This offer is valid until 30/09/2017.
Delivery charges are included in the price of £85.00.
The Kipper Club
Each month for 6 months we will send you 2 fresh pairs of our fantastic smoked kippers. You can choose what time of month you would prefer the kippers to be delivered. If you are sending the membership as a gift, our kippers club memberships are sent the kippers the first week of each month. If there is a month where you are not in to receive the delivery please call us on 01349 882 624 and we will change it for you.
To order the Kipper Club with the savings please call our office on 01349 882 624.
The discount offered only applies to orders placed over the phone.
Summer Isles Foods uses Protx payment gateway which accepts the following credit and debit cards Access, MasterCard, Visa, Switch. We can process your payment over the telephone or by Bacs. However please allow an additional 5 working days to allow the bacs payment to clear before we can send your order.
Postcodes are vital for trouble-free deliveries. If you don’t know the delivery address postcode please check it by ringing: 08457 111 222 (Local call rate).
Our parcels are marked Perishable. It is the recipient’s responsibility to refrigerate the food on arrival.
Standard service deliveries within the United Kingdom are made by Royal Mail or Parcelforce.
Deliveries to the Scilly Isles, Channel Isles, Isle of Man and Northern Ireland WILL cost more. Please phone 01349 882624 to find out.
Overseas deliveries; If you wish to send to other EU countries there would be a charge of £37.50 per delivery address. This is due to the goods being perishable and using ParcelForce Euro which delivers within 3 workings.
Please indicate your preferred delivery date which we will endeavour to achieve but because of the risk of delays over the weekends, perishables are dispatched Monday to Thursday for delivery on Tuesday to Friday each week. Please note that during December we cannot guarantee specific delivery dates.
The price of £85.00 for the 6 month Kipper Club includes delivery.
Delivery damage or faulty goods
In the event of damaged or faulty goods, customers must contact Summer Isles Foods immediately. You can do this by calling 01349 882624 or emailing email@example.com. Perishable goods must have been kept refrigerated from the day of delivery.
If you place your order over the phone and would like an order confirmation emailed you please provide the full email address to allow us to do this. Providing the goods have not been despatched orders can be cancelled by contacting us by calling 01349 882624. Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.
The dispatch note sent with the order will show the senders name and address. If you advise us, we can include a short greeting message with gift orders.
If a product is not available we will substitute the product for one of equal or greater value.
To follow up on the delivery of a product please email us at firstname.lastname@example.org or ring us on 01349 882624. Office hours are 9am-5pm Monday – Friday. Calls are charged at the standard rate.
Summer Isles Foods will not disclose customer information, our database remains confidential to the company. Summer Isles Foods work within the guidelines set-out in the Data Protection Act 1998.
The prices shown do not include VAT which is zero on shown items.
Organic products are fully certified by authorised certifying bodies.
Customer credit card details are not held or stored.
The VAT number for Summer Isles Foods is GB 624 1413 78
While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Summer Isles Foods.
We endeavour to provide the best service possible but if you feel you have a complaint, please contact us immediately by e-mail at email@example.com or by phone on01349 882624 9.00am-5.00pm, Monday-Friday. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.
These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.
Our terms and conditions do not affect a customers statutory rights.